Shipping Policy
At Matt & Lauren Canberra, we're committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days (excluding weekends and public holidays).
- Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.
Shipping Times
Estimated delivery times may vary depending on your location.
- Australia: 5–12 business days
- International: 7–20 business days
Please note that delivery times are estimates and may be affected by customs, weather conditions, holidays, or courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email so you can monitor your shipment's progress.
Delays
While we strive to deliver your order within the estimated timeframe, unexpected delays may occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase. Matt & Lauren Canberra is not responsible for orders delayed or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or you believe your package has been lost during transit, please contact us as soon as possible so we can assist you.
Email: Roefs320@gmail.com
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Email: Roefs320@gmail.com
We aim to respond to all inquiries within 1–2 business days.